Terms of service

Effective Date: 25th March 2024

These Terms of Service (“Terms”) govern the use of the SuperFastRoadmap digital product (“Product”) offered by Gravity Valley Unipessoal, LDA (“Company”, “we”, “us”, or “our”). By purchasing or using the Product, you (“User”, “you”, or “your”) agree to be bound by these Terms.

1. License and Permitted Use

1.1 License Grant: Upon purchase, you are granted a non-exclusive, non-transferable, individual license to use the Product. This license allows you to:

  • Use the Product with your internal team at no additional cost.
  • Use the Product with your 1:1 clients in the course of performing another service.

1.2 Restrictions:

  • You are not permitted to resell, sublicense, distribute, or publicly share the Product or any derivative works based on it.
  • You may not advertise the Product as part of any service or offering.
  • Use of the Product is restricted to you and your direct team or 1:1 clients only.

1.3 Modification: You are allowed to modify the Product, including branding and structural elements, to fit your needs. However, creating derivative products for sale or distribution is strictly prohibited.

2. Updates, Support, and Subscription Terms

2.1 Updates:

  • For lifetime license holders, updates to the specific Product purchased may be provided at the Company’s discretion at no additional cost. However, there is no guarantee that the Product will be updated in the future.
  • For recurring membership holders, access to updates is provided as long as the subscription is active. If the subscription is terminated, you must cease using the Product immediately for any new projects. You may continue to use the Product for projects created prior to the termination of your subscription, but you are prohibited from using the Product's assets to create any additional projects after your subscription ends.

2.2 Support: The Company may provide support related to the use of the Product. However, ongoing support is not guaranteed, and additional features or significant updates may incur additional charges.

2.3 Lifetime License Terms:
For lifetime license holders, the term “lifetime” refers to the duration during which the Product is actively commercialized by the Company. If the Company ceases to commercialize the Product for any reason, access to the product or services will no longer be provided. However, you may continue to use the version of the Product available at the time commercialization ends, provided the product purchased was delivered in a downloadable format and you have a copy of it. 

3. Refund Policy

3.1 Refunds: Users are entitled to a refund within 14 days of purchase for any reason. Refunds will be issued to the original payment method used at the time of purchase. No refunds will be provided through alternative payment methods.

3.2 Fraud: In the event of suspected or confirmed fraud, Gravity Valley Unipessoal, LDA reserves the right to refuse a refund. Any attempt to obtain a refund through fraudulent means will be pursued to the fullest extent of the law.

3.3 Account Cancellation: Gravity Valley Unipessoal, LDA reserves the right to cancel any user account at its sole discretion, for any reason. If your account is canceled by us for reasons other than fraud or violation of these Terms, you will be entitled to a refund of any unused portion of your subscription or the full amount of your purchase if within the 14-day refund window. In cases of cancellation due to fraud, no refund will be provided.

3.4 Obligations Upon Refund:

  • Once a refund is processed, all licenses to the Product and its assets are immediately revoked.

  • You must permanently destroy every copy of the Product and any files or works that incorporate it, whether in whole or in part, including backups and cloud‑stored versions.

  • Any past, present, or future use of the Product or its assets after a refund is deemed unlicensed and subject to the penalties and fees described in Section 10.

3.5 Chargebacks

3.5.1 Account Cancellation and License Revocation. You acknowledge and agree that any chargeback or reversal of a payment (regardless of reason) will be treated as a Refund. Upon notice of a chargeback, the Company will immediately:

 • Cancel your account and any active subscription;

 • Revoke all licenses granted under these Terms; and

 • Require that you cease all use of the Product and its assets.

3.5.2 Unlicensed Use and Penalties. Any past, present, or future use of the Product or its assets after a chargeback is deemed unlicensed and subject to the penalties and fees described in Section 10.

3.5.3 Recovery of Costs. In the event a chargeback is found to be fraudulent, wrongful, or in breach of these Terms, you agree to reimburse the Company for:

 • The full amount of the disputed transaction;

 • Any chargeback fees or penalties imposed by our payment processor; and

 • All related costs and damages (including reasonable attorneys’ fees) incurred by the Company in connection with investigating or disputing the chargeback.

4. Intellectual Property

4.1 Ownership: The Product and all associated intellectual property rights remain the exclusive property of Gravity Valley Unipessoal, LDA. You do not acquire any ownership rights by purchasing or using the Product.

4.2 Prohibited Actions: Any attempt to reverse-engineer, duplicate, or create competing products based on the Product is a violation of these Terms and will be pursued to the fullest extent of the law.

5. Liability and Indemnification

5.1 No Warranty: The Product is provided “as is” without any warranty of any kind, either express or implied. We do not guarantee that the Product will meet your requirements, be error-free, or operate without interruption.

5.2 Limitation of Liability: To the maximum extent permitted by law, Gravity Valley Unipessoal, LDA shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

  • Your use of or inability to use the Product;
  • Any unauthorized access to or use of our servers and/or any personal information stored therein;
  • Any bugs, viruses, or other harmful software that may be transmitted to or through the Product.

5.3 Indemnification: You agree to indemnify, defend, and hold harmless Gravity Valley Unipessoal, LDA, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the Product or your violation of these Terms.

6. Enforcement and Violations

6.1 Strict Enforcement: Any violation of these Terms, including unauthorized resale, distribution, or advertising of the Product, will be pursued to the fullest extent permissible by law.

6.2 Right to Terminate: Gravity Valley Unipessoal, LDA reserves the right to terminate any user account at any time, for any reason, at its sole discretion.

  • If your account is terminated for reasons other than fraud, you will be entitled to a refund of any unused portion of your subscription or the full amount of your purchase if within the 14-day refund window.
  • If your account is terminated due to suspected or confirmed fraud, Gravity Valley Unipessoal, LDA reserves the right to deny a refund.

6.3 License Revocation: Gravity Valley Unipessoal, LDA reserves the right to revoke your license to use the Product at any time.

  • In special circumstances, this revocation may extend to all works created using the Product, including past, present, and future works. In such cases, you will be required to cease all use of the Product and any materials created with it.

7. Dispute Resolution

7.1 Governing Law: These Terms are governed by and construed in accordance with the laws of Portugal.

7.2 Jurisdiction: Any disputes arising from these Terms or related to the Product shall be exclusively submitted to the jurisdiction of the courts of Portugal.

7.3 Arbitration: Before any dispute is brought to court, you agree to first attempt to resolve the dispute through mediation or arbitration, as per the applicable laws and procedures in Portugal.

8. Use of Third-Party Platforms

8.1 Google Slides, Figma and Miro: The Product is built to function within Google Slides, Figma and Miro, third-party platforms. Your use of Google Slides, Miro and figma is subject to their own Terms of Service and Privacy Policy. We are not liable for any issues arising from your use of Google Slides, Miro and Figma in conjunction with the Product.

9. Miscellaneous

9.1 Changes to Terms: We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on our website. Continued use of the Product after changes have been posted constitutes your acceptance of the new Terms.

9.2 Entire Agreement: These Terms constitute the entire agreement between you and Gravity Valley Unipessoal, LDA regarding the use of the Product and supersede any prior agreements or understandings.

9.3 Client Publicity Rights
9.3.1 By completing your purchase, you grant Gravity Valley Unipessoal, LDA the non-exclusive right to:
 1. Identify your organization as a Product user in client lists
 2. Display associated brand elements (logos/trademarks) in marketing materials

9.3.2 You May request removal at any time by emailing hey@superfaststartup.com with:
 - Subject line: “Brand Visibility Removal”
 - Company name used in your account
 - Specific elements to remove (logos/name/both)

10. Unlicensed Use and Enforcement

10.1 Definition of a Violation: Each separate instance in which the Product or any of its assets is used, reproduced, displayed, or distributed without a valid license constitutes a distinct violation.

10.2 Monitoring and Verification: We actively monitor both online and offline environments for potential violations. If requested by us, or by a third party authorized by us, you must provide proof of active license within 10 business days. Acceptable proof includes:

  • A valid receipt of purchase; or

  • The account email address associated with the active license.

The purchase date must have been prior to the date the potential violation was found and notified.

Failure to provide such proof upon request will be treated as unlicensed use and subject to the penalties outlined in these Terms.

10.3 Penalty: Unlicensed use is subject to an unlicensed use fee of USD $1,000 per violation.

10.4 Enforcement: Penalties may be pursued directly by Gravity Valley Unipessoal, LDA or by any third‑party enforcement service subcontracted by Gravity Valley Unipessoal, LDA.

10.5 Cumulative Remedies: The penalties in this section are in addition to, and not in lieu of, any other legal or equitable remedies available to Gravity Valley Unipessoal, LDA.

10.6 Copyright Monitoring and Enforcement Partnerships

10.6.1 Monitoring Partners and Authority. We engage third-party copyright infringement monitoring and enforcement firms (“Monitoring Partners”) in various jurisdictions. Each Monitoring Partner is appointed under a limited power of attorney to detect, investigate, and pursue claims for unlicensed use, unauthorized distribution, or other infringements of our Product in its respective country.

10.6.2 Partner Rotation and Authenticity. Our roster of Monitoring Partners may change over time. If you receive any communication (email, letter, phone call, or other notice) from an entity claiming to act on our behalf, you may verify its authenticity by emailing us at hey@superfaststartup.com before responding or taking any action.

10.6.3 Scope of Enforcement. Monitoring Partners are authorized to seek all available remedies under applicable local law, including statutory or actual damages, injunctive relief, enforcement fees, and attorneys’ fees, in connection with any infringement of our intellectual property rights.

11. Derivative Works and Similar Products

11.1 Derivative Works Prohibition: You are strictly prohibited from distributing, licensing, selling, or commercializing any works that are:

  • Identical or substantially similar to the Product

  • Derivative works based on the Product or any portion thereof

  • Products that incorporate any elements, concepts, designs, or methodologies from the Product

  • Works that are based on the Product's structure, format, or content

11.2 Definition of Derivative Works: For purposes of these Terms, derivative works include but are not limited to:

  • Adaptations, translations, or modifications of the Product

  • Works that incorporate any copyrightable elements from the Product

  • New products that utilize the Product's framework, templates, or design principles

  • Any work that would not exist but for the Product's existence

11.3 Unlicensed Use Penalties: Any violation of this prohibition shall be subject to the unlicensed use fee of USD $1,000 per violation as defined in Section 10.3, calculated as follows:

  • Per Copy Sold: Each individual copy of the infringing product sold or distributed constitutes a separate violation

  • Per End User: Each person or entity that uses the infringing product constitutes an additional violation

  • Chain Liability: All downstream users who acquire or use the infringing product through any means are themselves unlicensed users subject to the same penalties

11.4 Cascading Enforcement: When an infringing derivative work is sold or distributed to third parties:

  • The original infringer remains liable for all violations

  • Each purchaser or user of the infringing work becomes an unlicensed user subject to separate penalties

  • Each subsequent distribution or use multiplies the total violations and associated fees