Refund policy

3. Refund Policy

3.1 Refunds: Users are entitled to a refund within 14 days of purchase for any reason. Refunds will be issued to the original payment method used at the time of purchase. No refunds will be provided through alternative payment methods.

3.2 Fraud: In the event of suspected or confirmed fraud, Gravity Valley Unipessoal, LDA reserves the right to refuse a refund. Any attempt to obtain a refund through fraudulent means will be pursued to the fullest extent of the law.

3.3 Account Cancellation: Gravity Valley Unipessoal, LDA reserves the right to cancel any user account at its sole discretion, for any reason. If your account is canceled by us for reasons other than fraud or violation of these Terms, you will be entitled to a refund of any unused portion of your subscription or the full amount of your purchase if within the 14-day refund window. In cases of cancellation due to fraud, no refund will be provided.

3.4 Obligations Upon Refund:

  • Once a refund is processed, all licenses to the Product and its assets are immediately revoked.

  • You must permanently destroy every copy of the Product and any files or works that incorporate it, whether in whole or in part, including backups and cloud‑stored versions.

  • Any past, present, or future use of the Product or its assets after a refund is deemed unlicensed and subject to the penalties and fees described in Section 10.

3.5 Chargebacks

3.5.1 Account Cancellation and License Revocation. You acknowledge and agree that any chargeback or reversal of a payment (regardless of reason) will be treated as a Refund. Upon notice of a chargeback, the Company will immediately:

 • Cancel your account and any active subscription;

 • Revoke all licenses granted under these Terms; and

 • Require that you cease all use of the Product and its assets.

3.5.2 Unlicensed Use and Penalties. Any past, present, or future use of the Product or its assets after a chargeback is deemed unlicensed and subject to the penalties and fees described in Section 10.

3.5.3 Recovery of Costs. In the event a chargeback is found to be fraudulent, wrongful, or in breach of these Terms, you agree to reimburse the Company for:

 • The full amount of the disputed transaction;

 • Any chargeback fees or penalties imposed by our payment processor; and

 • All related costs and damages (including reasonable attorneys’ fees) incurred by the Company in connection with investigating or disputing the chargeback.

 

10. Unlicensed Use and Enforcement

10.1 Definition of a Violation: Each separate instance in which the Product or any of its assets is used, reproduced, displayed, or distributed without a valid license constitutes a distinct violation.

10.2 Monitoring and Verification: We actively monitor both online and offline environments for potential violations. If requested by us, or by a third party authorized by us, you must provide proof of active license within 10 business days. Acceptable proof includes:

  • A valid receipt of purchase; or

  • The account email address associated with the active license.

The purchase date must have been prior to the date the potential violation was found and notified.

Failure to provide such proof upon request will be treated as unlicensed use and subject to the penalties outlined in these Terms.

10.3 Penalty: Unlicensed use is subject to an unlicensed use fee of USD $1,000 per violation.

10.4 Enforcement: Penalties may be pursued directly by Gravity Valley Unipessoal, LDA or by any third‑party enforcement service subcontracted by Gravity Valley Unipessoal, LDA.

10.5 Cumulative Remedies: The penalties in this section are in addition to, and not in lieu of, any other legal or equitable remedies available to Gravity Valley Unipessoal, LDA.

10.6 Copyright Monitoring and Enforcement Partnerships

10.6.1 Monitoring Partners and Authority. We engage third-party copyright infringement monitoring and enforcement firms (“Monitoring Partners”) in various jurisdictions. Each Monitoring Partner is appointed under a limited power of attorney to detect, investigate, and pursue claims for unlicensed use, unauthorized distribution, or other infringements of our Product in its respective country.

10.6.2 Partner Rotation and Authenticity. Our roster of Monitoring Partners may change over time. If you receive any communication (email, letter, phone call, or other notice) from an entity claiming to act on our behalf, you may verify its authenticity by emailing us at hey@superfaststartup.com before responding or taking any action.

10.6.3 Scope of Enforcement. Monitoring Partners are authorized to seek all available remedies under applicable local law, including statutory or actual damages, injunctive relief, enforcement fees, and attorneys’ fees, in connection with any infringement of our intellectual property rights.